Front office & rooms

Reservations, rates, folios, and a night audit that closes.

The property tonight: who is arriving, who is in, what state every room is in, and the trading day balanced and posted before anybody goes home.

Room rack · tonight86 rooms
Occupiedarrived, keys issued6474.4%
Arrivals due6 guaranteed7
Departuresall folios balanced12closed
Out of orderaircon — 2 nights3blocked
Housekeepingclean and inspected79ready
Night auditruns 3:00 AMarmed
REGISTRATION CARDRoom 214 · Deluxe Twin
Rate — corporate4,200.00/night
Nights 15–18 Sept3
Room charges12,600.00
Posted from outlets5,520.00
City tax378.00
FOLIO TO DATE18,498.00
Same ledgeras F&B
Charges post as they happen
What it is

A full property management system on the same database as the ledger — reservations, rate plans, folios, housekeeping and night audit.

How it works

What it actually does.

01

The diary refuses what the property cannot do

A room already sold, a rate that does not apply to those dates, a head count the layout cannot seat. Refusing it at the booking is cheaper than discovering it on the day.

  • Availability checked against real inventory, not a spreadsheet of room counts.
  • Deposits held as a liability until the guest stays.
  • Group and corporate blocks held, released and chased on their own schedule.
The desk, this morning
07:40Checked out · 214Folio settled, card₱12,400
09:12Early arrival · 308Room not ready, heldwaiting
11:05Walk inRate from the published card₱4,200
11:48Extended · 112Two more nights, same rate₱8,400

The folio, the room and the books move together — there is no nightly export to accounting.

02

Room status is what housekeeping reported

Not what the system assumed from a checkout. A room is not sellable until somebody says it is, and a job marked as blocking takes it out of sale until it is finished.

  • Housekeeping and maintenance as jobs with an owner and a clock.
  • Minutes per room, linen and amenities carried as a real cost.
  • Outlet charges post to the folio and the ledger in one movement.
Occupancy tonight82.4%
Directno commission38 rooms
Agency A18% commission29 rooms
Agency B22% commission18 rooms
Corporatecontract rate11 rooms

Full is not the same as profitable. What each channel leaves you is on the revenue page.

Questions

The ones people ask about this.

Can it replace our PMS?

Yes, and that is what puts rooms and F&B on one set of books. If you are contracted to a PMS we integrate instead and still consolidate.

Does it do night audit?

Yes — the trading day balanced and posted before anybody goes home, so the morning starts on finished numbers.

What about foreign currency at the desk?

Recorded at a rate with its source and date, held as unrealised while the notes are in the drawer, realized when the bank buys them.

See it on your own figures.

Bring one ordinary day from your business and we will run it through in front of you, on your own items and your own prices.